Returns

Returns Policy

Lemonheads.co Last updated: 02/09/26

We hope you and your little one love your Lemonheads order, however If you'd like to return or exchange a full-priced item, please email us at hello@lemonheads.co within 7 days of receiving your order.

Please include your order number and the item(s) you'd like to return or exchange in your message. Exchanges are processed as store credit, so you can reorder in your preferred size or style.

Once we've received your email, we'll send return instructions and confirm the return address. Please wait for this confirmation before posting anything back to us - returns sent without prior contact may not be accepted.

Please note we do not accept change of mind returns for Afterpay or Klarna orders. 

Return Postage

Return shipping is at the customer's expense, unless the item is faulty.

We recommend using a tracked postal service - Lemonheads isn't responsible for parcels that are lost, damaged, or stolen in transit.

Condition of Returned Items

Every item is quality checked before it's sent out.

To be accepted, returned items must be:

• In original condition
• Unworn, unwashed, and unused
• Returned with all tags attached
• Returned in their original packaging where possible.

If a returned item doesn't meet these conditions, we'll let you know by email and the item may be sent back to you.

Sale or Promotional Items

Items purchased on sale or with a promotional discount code are final sale and aren't eligible for return, refund, or store credit for change of mind.

This doesn't affect your rights under the Australian Consumer Law - if a sale item is faulty, not as described, or doesn't do what it's meant to do, the consumer guarantees below still apply regardless of the price paid.

Faulty Items

If an item is deemed faulty, you are entitled to a refund or replacement in accordance with Australian Consumer Law. You may also prefer to choose a store credit. To make a faulty claim, please email hello@lemonheads.co with:

• Your order number
• A description of the fault
• Clear photos of the item

Damage from general wear and tear, misuse, or incorrect washing/care isn't considered a fault.

Time Frame

• Return requests must be made within 7 days of receiving your order
• Once approved, items must be posted back to us within 14 days

Refunds & Store Credit

Let us know when requesting your return whether you'd like a refund or store credit. Exchanges are processed as store credit only, so you can place a new order in your preferred size or style.

Once your return is received and approved, we'll issue your refund to the original payment method, or provide store credit, less the original shipping cost.

Please allow up to 10 business days from when we receive your return for it to be processed.

Our Return PO Box Address is below:

PO Box 300
Elanora, 4221 QLD
Australia