Privacy Policy

Lemonheads.co Last updated: 02/09/26

Lemonheads.co ("Lemonheads", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.lemonheads.co (the "Site") or otherwise interact with us, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Site or providing your personal information to us, you consent to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information necessary to operate our Site and fulfil orders. This may include:

  • Identity and contact details — name, email address, phone number, delivery and billing address.
  • Order information — items purchased, order history, order value, gift messages.
  • Payment information — we do not store full credit card details; payments are processed securely by our third-party payment processors (e.g. [Shopify Payments /PayPal / Afterpay), who collect and handle this information under their own privacy policies.
  • Account information — if you create an account, your login details and saved preferences (e.g. sizing, wishlist).
  • Marketing preferences — whether you have opted in to receive our newsletter or promotional communications.
  • Technical and usage information — IP address, browser type, device information, pages visited, and referral source, collected via cookies and similar technologies (see Section 7).
  • Correspondence — details you provide when contacting our customer service team, including via email, contact form, or social media.

2. How We Collect Personal Information

We collect personal information when you:

  • Browse or make a purchase on our Site;
  • Create an account or sign up to our newsletter;
  • Contact our customer service team;
  • Enter a competition or promotion;
  • Interact with us on social media; or
  • Use cookies and analytics tools while browsing our Site.

Where practicable, we collect personal information directly from you. We may also collect information from third parties, such as our payment processors, delivery partners, or analytics and advertising platforms.

3. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders, including payment, packing, and delivery;
  • Communicate with you about your order (confirmations, shipping updates, returns);
  • Provide customer support and respond to enquiries;
  • Send marketing communications, where you have opted in (you can opt out at any time — see Section 8);
  • Personalise your shopping experience, including product recommendations and sizing suggestions;
  • Operate loyalty programs, competitions, or promotions you enter;
  • Improve our Site, products, and services, including through analytics;
  • Prevent fraud and protect the security of our Site and systems; and
  • Comply with our legal obligations, including tax, consumer law, and record-keeping requirements.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers who help us operate our business, such as:
    • Website and e-commerce platform providers (e.g. Shopify)
    • Payment processors (e.g. Shop pay, PayPal, Afterpay)
    • Delivery and logistics providers (e.g. Australia Post)
    • Email marketing and SMS platforms
    • IT hosting, security, and analytics providers (e.g. Google Analytics, Meta)
    • Customer service and helpdesk tools
  • Professional advisers, such as our accountants, auditors, or lawyers, where necessary;
  • Government or regulatory bodies, where required by law; and
  • A prospective buyer or related entity, in the event of a sale, merger, or restructure of our business.

We do not sell your personal information to third parties.

5. Direct Marketing

We will only send you direct marketing communications (such as newsletters, promotions, and product updates) if you have opted in, or where otherwise permitted by law. Every marketing email includes an unsubscribe link, and you can opt out at any time by:

  • Clicking "unsubscribe" in any marketing email;
  • Updating your preferences in your account settings; or
  • Contacting us via the form on our contact us page https://lemonheads.co/pages/contact

We will not use your information for direct marketing from a third party without your consent.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Keep your cart and account session active;
  • Understand how visitors use our Site (via tools such as Google Analytics);
  • Deliver and measure the performance of advertising (via tools such as Meta/Facebook Ads and Google Ads); and
  • Remember your preferences.

You can control or disable cookies through your browser settings, though this may affect the functionality of our Site. For more information on how advertising platforms use cookies, see the relevant provider's own privacy policy (e.g. Google, Meta).

7. Access, Correction, and Opt-Out

You have the right to:

  • Access the personal information we hold about you;
  • Correct any information that is inaccurate, out of date, or incomplete;
  • Opt out of marketing communications at any time; and
  • Request deletion of your personal information, subject to our legal obligations (e.g. we may need to retain order records for tax purposes).

To exercise any of these rights, contact us via the form on our contact us page https://lemonheads.co/pages/contact. We will respond within a reasonable timeframe, generally within 30 days. We may need to verify your identity before actioning your request.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements (for example, the Australian Taxation Office generally requires records to be kept for 5 years).

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first via the form on our contact us page https://lemonheads.co/pages/contact so we can investigate and try to resolve the issue.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the form on our contact us page https://lemonheads.co/pages/contact